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Watchdog warns more than 100 package holiday firms over refund delays



The Competition and Markets Authority (CMA) says it’s received over 17,500 complaints about package holiday contracts which have been cancelled due to the coronavirus pandemic.

After reviewing the complaints, it says some businesses in the package travel sector may have been breaking consumer law by failing to give refunds on time and giving misleading information to customers about their rights.

The CMA says it will continue to monitor complaints against the firms it’s contacting and could prioritise taking enforcement action against them if it carries on receiving complaints – though it hasn’t revealed which firms it’s written to.

The watchdog is also including package holidays in its investigation into firms’ cancellation policies during the pandemic – so you can make a complaint about a package holiday provider to its coronavirus taskforce. Two UK holiday rental firms, Hoseasons and Sykes Cottages, recently agreed to reverse their cancellation policies after CMA intervention.

See our Coronavirus Travel Rights guide for info on getting refunds for cancelled package holidays and more.

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