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Topshop, Dorothy Perkins and Burton shoppers furious as gift cards stop working

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Arcadia Group – the parent company of Burton, Dorothy Perkins, Evans, Miss Selfridge, Topshop, and several other high street chains – collapsed on Monday, although it is continuing to trade for now. See our Topshop, Burton etc help for full details on shoppers’ rights. 

The group initially told us gift cards would continue to be accepted as normal, but we’ve seen many reports from shoppers who’ve been unable to spend them. After we flagged customers’ complaints, Arcadia Group told us the problem is down to a technical glitch which it hopes to resolve in the next day – but it says that gift cards will then only be valid against 50% of your total spend. 

If you do have gift cards, spend them ASAP. We’ve long said we’re not fans of gift cards because you’ve no guaranteed protection if a company goes into administration – administrators can decide to stop accepting gift cards, meaning they can become worthless.