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HMRC ‘technical issue’ leaves taxpayers unable to claim refunds online



‘Especially during this time, people are in need of this money’

Multiple MoneySavers have contacted us about this issue in the last few days, and we’ve seen dozens more complaints on social media. 

One MoneySaver emailed us yesterday to say: “I received a tax refund letter yesterday and tried to claim online only to find a message saying the online payment service is not available. Especially during this time, people like myself are in need of this money.”

Another said: “My wife has recently received a P800 from HMRC advising that she has overpaid income tax and is due a substantial refund. Been advised to claim it online, and found online refunds unavailable.”

A third said: “I applied for my refund over two weeks ago. It states it should take five to seven days to get the refund. When it still hadn’t arrived after two weeks I called them and they said they had ‘technical issues’ and were unable to give an estimated date when this will be fixed. This seems extremely strange.”

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