Richard Shanks is now the UK & Ireland claims director at Chubb, having been promoted to the post with immediate effect.
Succeeding John Latter, Shanks will be in charge of the delivery of Chubb’s claims service across the UK and Ireland. He will continue to be based in London and will report to his predecessor, who was recently elevated to senior vice president, claims director for the Europe and Eurasia & Africa regions.
“I am delighted to have promoted Richard to this key role,” said Latter. “He has a strong track record of leading teams to deliver excellent claims service.
“His leadership and energy will help drive change as we evolve our award-winning claims proposition, ensuring that we continue to meet the constantly changing needs of our customers.”
A Zurich alumnus, Shanks has more than three decades of insurance industry experience. He came onboard Chubb last year and most recently served as claims operations transformation manager for the UK and Ireland.