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Barclays to close Pingit app and services in June

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Got a Pingit device? You may be able to get a full refund

Pingit offers an array of wearable technology that allows you to make contactless payments from your Pingit savings jars. You won’t be able to use these devices to make payments after 30 June – you may be able to get a full refund, though this depends on a number of different factors:

  • Pingit will offer automatic refunds on most ‘active’ devices regardless of where they’ve been purchased. Refunds will be paid between 1 and 11 June, though you’ll still be able to use your device until 30 June. You’ll be refunded the full cost you paid, plus any postage costs.
  • You don’t need to do anything to get this refund. Refunds will be processed to the Pingit jar your device is linked to, so DON’T close your Pingit account before you get this refund. Even once you’ve got your refund you can still use your device until 30 June.
  • Refunds will be processed to the person who activated the device. This means it’s not necessarily the person who bought the device who’ll get the money back. Devices don’t need to be returned to get a refund. 
  • If you have a Pingit device which isn’t yet activated, you should activate it by 16 May to get a refund. See the Pingit website for more info on how to do this. If you miss the 16 May deadline, Barclays says for devices purchased from the Pingit eStore you should contact it at app-support@barclays.com, and for devices purchased elsewhere you should contact the retailer. Barclays says it will offer refunds on a case-by-case basis for purchases from theStore, while for purchases made elsewhere it’s at the retailer’s discretion.

You can close your account before 30 June if you want

You can close your account before 30 June, so long as you’re not waiting for a refund for a Pingit device. If you have access to the Pingit app, you can log in, select the person icon (top left), select the settings icon (top right), and then select ‘Cancel Pingit Registration’. You will need to make sure you transfer out any funds beforehand.

If you don’t have access to the app and you want to close your Pingit Account before 30 June, you can email app-support@barclays.com.