When Londoners were told to use public transport only for essential travel due to the coronavirus outbreak, many with season tickets – ie, travelcards allowing unlimited travel in their chosen zones for a set period – applied for refunds as they were no longer able to use them.
TfL set up a temporary online service to cope with the high numbers of refund requests, with those using this online service given the majority of their refunds as an interim measure while TfL checked the exact amount they were owed. Now, TfL has issued a second payment to customers to give them their full refund amount – this includes the £5 admin fee which would usually be applied to a season ticket refund, but which TfL has decided to waive during the pandemic.
TfL wasn’t able to tell us how many customers have been sent a second payment, but it said the average paid is £73 (including the £5 admin fee). However, we’ve seen one as high as £225 – so it’s well worth looking out for.
See our Coronavirus Life-in-Lockdown Help guide for help on train tickets and more during the pandemic, and our Oyster Card Refunds guide for more on TfL.
How to check if you were due a second payment
The second payments have been issued to those who applied for a season ticket refund online during the coronavirus pandemic. If you applied for a refund by phone, you’ll have been given the full amount first time around, so won’t get a second payment.
The second refund will have either been paid straight into your bank account, or as web credit if you’d previously requested that instead – so it’s worth checking your TfL account too.
If you were paid a web credit and want to access the cash, you’ll need to redeem it online to have it paid into your bank account.